Keypath LLC

Enrollment Operations Manager

Job ID
2020-3132
Job Location
US-IL-Schaumburg
Category
Management

Overview

 

Enrollment Operations Manager

The Enrollment Operations Manager will partner with the Associate Director of Enrollment Operations to support the Enrollment Operations team in facilitating prospective students through the application process.  In addition to the essential duties and responsibilities as an Enrollment Operations Coordinator, this individual will also help assist in supervision and training of our team to help aid in employee development.

 

 

Be Bold and Do Meaningful Work

It takes many skills to design and deliver the most career-relevant online programs with the world’s leading universities. If you’re looking to use your unique set of skills to make a difference, we are always on the lookout for diverse motivated individuals.

 

COVID UPDATE: We are working to finalize our long-term WFH policy; you can expect to spend a maximum of 2 days in the office when we do reopen.

 

Responsibilities

Responsibilities: 

  • Responsible for the essential duties and responsibilities outlined in the Enrollment Operations Coordinator job description

 

The additional responsibilities of an Enrollment Operations Manager include:

  • Cross-training on all existing partners’ Enrollment Operations processes
  • Providing teammate support as needed during high volume times on all partners
  • Assisting with onboarding and continued development of new team members
  • Performing quality assurance checks on application processing, CRM data entry, document processing, transfer credit evaluation, and file completion
  • Using QA results to identify team/individual needs for additional trainings
  • Meet with Enrollment Operations Coordinators on a regular basis to review processes, student file issues, and individual development
  • First point of contact for Enrollment Operations Coordinator inquiries and escalations, and submits partner escalations to Associate Director of Enrollment Operations

 

Qualifications

Qualifications:

 

Education:  

  • Bachelor’s degree required

Experience:

  • 3-5 years of experience in higher education operations preferred

 

Technical Skills:

  • Proficient with Microsoft Office Suite including Outlook, Word, Excel, Power Point
  • Proficient with internal CRM, including creating contacts and opportunities, entering student data points, and merging contacts

 

Skills and Competencies:

  • Demonstrated critical thinking skills, decision-making, and problem-solving skills
  • Proficient use of internal CRM and SharePoint with ability to train others on proper use
  • Demonstrated effective communication skills with peers, partners, and leadership
  • Involved in supporting teammates’ processes and daily workload
  • Ability to manage conflicting priorities and multiple tasks with excellent attention to detail
  • Always demonstrate the Keypath values – Commitment, Collaboration, Innovation and Lifelong Learning
  • Respectful and empathetic with peers, other departments and leadership
  • Able to partner with Associate Director of Enrollment Operations to develop and grow the department

 

Keypath Performance (for internal applicants):

  • Consistent file submission accuracy of 95% or higher
  • Consistent document processing turnaround time of 24 hours or less
  • Maintains good standing with attendance/PTO balances
  • Seeks out additional responsibilities to help the team and business unit improve student experience

 

Management:

  • Up to 12 direct reports

  

 

Benefits:

 

Keypath Education offers a comprehensive benefits package:

  • Medical, dental and vision coverage
  • Life insurance, disability and 401K
  • Generous paid leave policies
  • Tuition reimbursement program
  • Get a degree at one of our Partner Programs with free tuition! 

 

About Keypath Education:

 

Our global mission is: Educate professionals to transform their world... We do this by partnering with the world’s leading universities who want to deliver career-relevant education to more professionals, Keypath Education provides a market-led & tech-focused online education solution. We set ourselves apart from other providers thanks to our global team of education experts who provide us with a breadth of diversity and data, which allows us to respond quickly to the “Future of Work” trends. We have an unwavering commitment to the student experience, an unrivalled desire to innovate, and a drive to leave a positive mark on the world. 

Keypath acts as an extension of the university's team, keeping its brand and academic rigor intact while accelerating the growth and quality of the university program portfolio and providing an exceptional student experience through industry-leading technology. Services provided include market research, program development, marketing, student recruitment, retention, and course development. 
 
Aside from the great perks and investment in our people's own learning and development, it's our culture that makes Keypath Education unique. We truly put our people first – our employees and our students. Our mantra is, "Be Bold and Do Meaningful Work." We seek out unique challenges. We move fast by choice. We push ourselves to be lifelong learners and demand the best from one another. It's what defines Keypath – and we wouldn't have it any other way.
 
To deliver on this mission, the first thing we did was hire the best and brightest leaders in online learning. We opened offices in Melbourne, London, Chicago, Toronto, and have virtual employees all over the world to support our university partners.

 

While our journey is just beginning, our team has accomplished so much already. We work with more than 25 partners worldwide, supporting 100+ degree programs. Our university partners are recognized for their academic quality, with most being regionally or nationally ranked. Also, 13 are globally ranked - a distinction given to only 3% of universities in the world. 

 

  

 

Note: The above statements outline nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all responsibilities and skills required. All employees may be required to occasionally perform duties outside of their normal responsibilities as needed.

 

Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

 

 

 

 

 

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