Keypath LLC

Senior Program Specialist

Job ID
2020-3127
Job Location
US-IL-Schaumburg
Category
Academic Program Management

Overview

Keypath Education has an exciting new opportunity on our Admissions Team in Schaumburg, with up to 100% remote opportunity!  

 

The Sr. Program Specialist will be responsible for facilitating prospective students through the application process for their University. The Specialist will have demonstrated consistent success in achieving results as an Enrollment Advisor position for an online higher education organization.  The Specialist will have the opportunity to work up to 100% of the time from home.  Please note: This position is generally not envisioned to be on a management track.    

 

COVID UPDATE: We are working to finalize our long-term WFH policy; you can expect to spend a maximum of 2 days in the office when we do reopen.

Responsibilities

Responsibilities include duties of Enrollment Advisor: 

 

  • Communication with prospective students through phone calls, emails or text messages regarding the University and program
  • Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system
  • Advising students using a consultative process to ensure the student has all the information to make an informed decision about the University and program
  • Support students through the admissions and registration process
  • Use the database to track student progress and any communication with students
  • Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per day, number of applications per day as set by their Manager
  • Communicate industry trends, program nuances and factors, student feedback in internal cross functional meetings and to the marketing team
  • Actively participate in internal or external team meetings.
  • Audit the database regularly to make sure that the student statuses align with their situation and progress, ensure all leads are being followed up and are tracked accordingly
  • Support in the forecasting of application and student enrollment forecasts for future terms
  • Work with our marketing team to build internal cultivation plans to reengage students

 

Additional responsibilities of a Senior Program Specialist will include:

  • Achieve metric goals established annually for Sr. Program Specialist
  • Consistently achieve daily metric expectations without the need for daily supervisior 
  • Prepare and provide accurate weekly forecasts to your supervisor
  • Participate in weekly team meetings and ATS meetings VIA video conference
  • Adhere to outreach strategy guidelines and assist with helping teammates in engagement efforts if you have completed your required outreach before your workday is over

Qualifications

Experience:

  • History of consistently achieving expected results
  • 5 years of experience in online higher education
  • Proven experience within the nursing vertical
  • Identified and solved problems independently
  • Demonstrated ability to provide accurate forecasts

 Technical skills:

  • Proficient with Microsoft Office Suite including Outlook, Word, Excel, Power Point
  • Experience with CRM

Special Requirements Specific to Job:

  • Self-motivated
  • Able to multitask
  • Strong attention to detail
  • Ethical
  • Excellent time management skills
  • Effective communication
  • Problem Solver
  • Results oriented

Work Environment:

It is important to determine a suitable workspace in your home prior to starting your remote work.  Below is a checklist to help you set up shop:

  • Flat surface to set your computer on (desk, kitchen table, counter, etc)
  • Unobstructed WIFI signal (ability to hardwire if needed is also important)
  • Internet with at least 25 mbps download and 3 mbps upload speed (Unsure of your speed? Check here: https://www.speedtest.net/)  
  • Power outlet to plug in your laptop and any other equipment
  • Quiet space with limited noise interruptions
  • Good lighting for a professional look when video conferencing.

Benefits:

Keypath offers a comprehensive benefits package:

  • Medical, dental and vision coverage
  • Life insurance, disability and 401K
  • Generous paid leave policies
  • Tuition reimbursement program
  • Get a degree at one of our Partner Programs with free tuition!

 

About Keypath Education:

 

Keypath Education is dedicated to creating global access to high-quality online education by partnering with the world’s best universities to launch and grow high-quality degree programs with its online program management (OPM) services.   Since launching in 2014, Keypath Education has generated explosive growth by signing more than 20 partners and launching operations in United States, Canada, the U.K. and Australia.  

 

Through OPM partnerships, Keypath acts as an extension of the university’s team, keeping its brand and academic rigor intact while accelerating the growth and quality of the university program portfolio and providing an exceptional student experience through industry-leading technology. Services provided include market research, capital investment, program development, marketing, student recruitment, retention and course development.

 

Aside from the great perks and investment in our people's own learning and development, it's our culture that really makes Keypath Education unique. We truly put our people first – our employees and our students. Our mantra is "Be Bold and Do Meaningful Work". We seek out unique challenges. We move fast by choice. We push ourselves to be lifelong learners and demand the best from one another. It's what defines Keypath – and we wouldn't have it any other way.

 

 

Note: The above statements outline describe nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all responsibilities and skills required. All employees may be required to occasionally perform duties outside of their normal responsibilities as needed.

 

Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

 

 

 

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