Enrollment Advisor

Keypath Education is seeking an Enrollment Advisor to join the team in Schaumburg, IL.

The Enrollment Advisor role will be responsible for facilitating prospective students through the application process for their University of choice. The Advisor will uncover the needs and objectives of a prospective student through a set of interviews and help the student determine if the program or University is a fit for the student. The Advisor will also support the student through the admissions and registration process to ensure the student meets all requirements and deadlines.

COVID UPDATE: We are working to finalize our long-term WFH policy; you can expect to spend a maximum of 2 days in the office when we do reopen.

Responsibilities Include, But Are Not Limited To: 

• Communication with prospective students through phone calls, emails or text messages regarding the University and program
• Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system
• Advising students using a consultative process to ensure the student has all the information to make an informed decision about the University and program
• Support students through the admissions and registration process
• Use the database to track student progress and any communication with students
• Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per day, number of applications per day as set by their Manager
• Communicate industry trends, program nuances and factors, student feedback in internal cross functional meetings and to the marketing team
• Actively participate in internal or external team meetings.
• Audit the database regularly to make sure that the student statuses align with their situation and progress, ensure all leads are being followed up and are tracked accordingly
• Support in the forecasting of application and student enrollment forecasts for future terms
• Work with our marketing team to build internal cultivation plans to reengage students
• Should be able to work occasional evenings and weekends to support dialing strategies

Things That Should Be in Your Background:

       Education:        

• Bachelor’s degree required, Master’s preferred

      Experience:

• Demonstrated critical thinking skills, decision-making, and problem-solving skills.
• 2- 3 years of sales experience (in an outbound call center preferred)
• General knowledge of higher education and/or College admissions and recruitment experience preferred
• Technically proficient.
• Excellent written and verbal communication skills
• Goal oriented and demonstrated ability to meet sales targets.
• Excellent written and verbal communications skills including the ability to successfully work with all levels of management.
• Supervisory management skills and the ability to oversee delegated tasks.
• Proven ability to effectively provide training and explain processes and procedures.
• Knowledge of planning processes and issues.

      Technical skills:

• Proficient with Microsoft Office Suite including Outlook, Word, Excel, Power Point. Experience with CRM preferred.

Skills and Competencies

• Excellent written and oral communication skills
• Excellent attention to detail
• Proofreading skills
• A critical thinker
• Curious and confident to ask questions and learn quickly
• Ability to manage conflicting priorities and multiple tasks
• Team player
• Always demonstrate the Keypath values – Commitment, Collaboration, Innovation and Lifelong Learning

Benefits:

Keypath Education provides comprehensive and competitive health, , including above-market allowances for all paramedical coverage. We also offer an employee and family assistance program (EAP) where dedicated resources and a helpline are available to our team.

Additional benefits include:

• 401K and company match
• Generous paid leave policies
• Summer Flex/Family Flex days
• Work from home policy
• Volunteer time off 
• Onsite Gym Access

Professional Development Programs:

Diversity & Inclusion

Our differences are our greatest strength and result in better business. But this is simply an outcome of what is fundamental to who we are and what we believe in - diversity and inclusion. Visit our D&I section on our website to learn more.

Future Leaders

At Keypath, we are passionate about training and developing our team and offer Keypathers the opportunity to apply for our Future Leaders program twice a year to build or further develop their leadership skills within the company with the hopes of securing managerial and leadership positions.

Partner Degree Program & Tuition Reimbursement

One of our values is to Be a Lifelong Learner. To support you and your goals, we provide Keypathers the opportunity to enrol in one of our partner degree program and receive a degree for free. If you’d prefer to take a program at another institution, we offer a tuition reimbursement to support your growth and development.

About Keypath Education's US Office: 

Our US Corporate Headquarters is based in Schaumburg and is home to more than 240 full-time employees. We gather teams of experts from marketing, instructional design, web development, finance and student service backgrounds across Chicago to support university partners in the US and around the world.

Awarded Best Places to Work by Crain’s Chicago s, the Chicago Tribune and named to Inc. Magazine’s 5000 Fastest-Growing Companies, our Schaumburg office is passionate about supporting our communities and philanthropic efforts that align with our company mission. We enjoy celebrating with company sponsored outings and value time off to reflect, recharge and prioritize the wellbeing of all Keypathers.

About Keypath Education:

Our global mission is: Educate professionals to transform their world. We do this by partnering with the world’s leading universities who want to deliver career-relevant education to professionals. Keypath Education provides a market-led & tech-focused online education solution. We set ourselves apart from other providers, thanks to our global team of education experts who provide us with a breadth of diversity and data, which allows us to respond quickly to the “Future of Work” trends. We have an unwavering commitment to the student experience, an unrivalled desire to innovate, and a drive to leave a positive mark on the world. 

Keypath acts as an extension of the university's team, keeping its brand and academic rigor intact while accelerating the growth and quality of the university program portfolio and providing an exceptional student experience through industry-leading technology. Services provided include market research, program development, marketing, student recruitment, retention, and course development. 
 
Aside from the great perks and investment in our people's own learning and development, it's our culture that makes Keypath Education unique. We truly put our people first – our employees and our students. Our mantra is, "Be Bold and Do Meaningful Work." We seek out unique challenges. We move fast by choice. We push ourselves to be lifelong learners and demand the best from one another. It's what defines Keypath – and we wouldn't have it any other way.
 
To deliver on this mission, the first thing we did was hire the best and brightest leaders in online learning. We opened offices in Melbourne, London, Chicago, Toronto, and have virtual employees all over the world to support our university partners.

While our journey is just beginning, our team has accomplished so much already. We work with more than 30 partners worldwide, supporting 100+ degree programs, more than 2,500 students in 75+ countries. Our university partners are recognized for their academic quality, with most being regionally or nationally ranked. Also, 13 are globally ranked - a distinction given to only 3% of universities in the world. 

Note: The above statements outline nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all responsibilities and skills required. All employees may be required to occasionally perform duties outside of their normal responsibilities as needed.

Keypath education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.