Student Success Advisor

Keypath Education is seeking a Student Success Advisor to join our team in Schaumburg. The Student Success Advisor role will be responsible for meeting and exceeding student retention objectives for specific Keypath Academic Partners.  He or she will work directly with enrolled students to proactively provide coaching support and troubleshoot at-risk issues to help students achieve their educational goals. 

This includes providing high touch support and acting as the student’s main contact during their program of study surrounding matters that include registration and course selection. The Student Success Advisor will maintain a continuous focus on the student experience and student success from initial enrollment through graduation.

Be Bold and Do Meaningful Work

It takes many skills to design and deliver the most career-relevant online programs with the world's leading universities. If you're looking to use your unique set of skills to make a difference, we are always on the lookout for diverse motivate dindividuals.

COVID UPDATE: We are working to finalize our long-term WFH policy; you can expect to spend a maximum of 2 days in the office when we do reopen. 

Responsibilities Include, But Are Not Limited To: 

•  Using a strategic engagement plan that involves a strong presence of phone strategy, cultivate strong relationships with students to build trust and act as their personal coach throughout their program of study
• Evaluate students’ abilities, interests and personality characteristics to provide regular coaching and support activities
• Work with students to help set personal goals and troubleshoot any at-risk issues
• Represent Keypath Academic Partner’s programs taking ownership and pride in both daily activities and long-term success
• Ensure new students are oriented to Partner policies and services prior to enrollment
• Be an expert in all areas of a student’s program including policy and courses to be used in student interaction
• Monitor attendance as well as academic and enrollment progress of students to ensure that students are achieving satisfactory standing
• Maintain high-levels of student satisfaction as measured by student retention, student satisfaction surveys, student graduation rates and graduation surveys
• Be a strategic thinker to ensure prompt resolution of any course or program related obstacles
• Respond to students’ requests for assistance within 24 business hours
• Monitor courses to ensure student participation and communicate any at-risk issues with related stakeholders to discuss student status
• Maintain internal CRM to ensure student data integrity
• Work with Global Student Success team to develop and implement retention best practices and innovative student engagement initiatives
• Contribute to positive team work environment
• Meet or exceed student retention program and performance metrics each term
• Other duties as may be assigned

Things That Should Be in Your Background:

Education:

• Bachelor’s degree required

Experience:

• Experience working in higher education or similar environment preferred
• At least 1-2 years of related experience (Call Center, In/Out Bound, Customer Service) preferred
• Ability to understand the needs and challenges faced by adult learners
• Passion for excellence and adaptability
• Excellent written and verbal communication skills
• Ability to multitask, prioritize and deal with ambiguity
• Ability to research, critically think about and analyze student records and policy for resolution
• Strong attention to detail including skills in record keeping and records management
• Strong interpersonal, problem solving and customer service skills
• Outstanding listening and comprehension skills
• Genuine interest and commitment to help students achieve their goals
• Work independently in the absence of supervision
• Use initiative and independent judgment within established guidelines

Technical skills: Preferred proficiency with Microsoft Office Suite including Outlook, Word, Excel, Power Point and/or any internal CRM system

Benefits:

Keypath offers a comprehensive benefits package:

• Medical, dental and vision coverage
• Life insurance, disability and 401K
• Generous paid leave policies
• Tuition reimbursement program
• Get a degree at one of our Partner Programs with free tuition!

About Keypath Education:

Keypath Education is dedicated to creating global access to high-quality online education by partnering with the world’s best universities to launch and grow high-quality degree programs with its online program management (OPM) services.   Since launching in 2014, Keypath Education has generated explosive growth by signing more than 20 partners and launching operations in United States, Canada, the U.K. and Australia.  

Through OPM partnerships, Keypath acts as an extension of the university’s team, keeping its brand and academic rigor intact while accelerating the growth and quality of the university program portfolio and providing an exceptional student experience through industry-leading technology. Services provided include market research, capital investment, program development, marketing, student recruitment, retention and course development.

Aside from the great perks and investment in our people's own learning and development, it's our culture that really makes Keypath Education unique. We truly put our people first – our employees and our students. Our mantra is "Be Bold and Do Meaningful Work". We seek out unique challenges. We move fast by choice. We push ourselves to be lifelong learners and demand the best from one another. It's what defines Keypath – and we wouldn't have it any other way.

Note: The above statements outline describe nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all responsibilities and skills required. All employees may be required to occasionally perform duties outside of their normal responsibilities as needed.

Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.