Keypath LLC

Project and Jira Administrator

Job ID
Job Location
CA-Toronto | US-IL
Education Services


Project and JIRA Administrator


We are looking for a Project and Jira Administrator to join our Instructional Services / Course Development team. As our Project and Jira Administrator, you'll provide overall project management to drive our course development process, working alongside our Instructional Designers and web development teams. Your role is to ensure we are on track for new online course builds and course maintenance across multiple university partners and to manage our cloud-based Jira instance to ensure that projects and costs are tracked accurately and reports are generated in a timely and efficient manner. 



Be Bold and Do Meaningful Work


It takes many skills to design and deliver the most career-relevant online programs with the world’s leading universities. If you’re looking to use your unique set of skills to make a difference, we are always on the lookout for diverse motivated individuals.




  • Collaborate with Instructional Designers, our web development team, the launch team, and other internal stakeholders to define project scope and timelines that align and support our course development goals
  • Create, manage, and support all administrative functions (accounts, projects, users, and user permissions) associated with JIRA
  • Manage complex Jira workflows, project workflows, field configurations, screen schemes, permission schemes and notification schemes
  • Develop and or manage vendors to develop custom scripts/Excel macros to analyze JIRA data
  • Configure and manage JIRA plugins (TEMPO, Big Picture, etc.)
  • Provide user management, training, documentation and support for team members for JIRA, Tempo time tracking, Microsoft Teams, and other internal tools
  • Manage existing and future software projects that enhance the project workflow including requirements documentation, vendor management, and acceptance testing.
  • Manage departmental Teams channels and Sharepoint files structure and organization
  • Configure project plan templates within Jira projects based on direction from Managers and Senior team members.
  • Develop metrics, dashboards, reports, and advanced filters to provide leadership with meaningful operational/performance metrics and status reports
  • Build customized dashboards and views in JIRA
  • Generate financial reports
  • Manage workflow and the internal and external people responsible for tasks
  • Manage vendors, process payments, and track budgets
  • Manage adhoc projects, such as assisting with new academic partner launches


The ideal candidate has:

  • outstanding communication skills and the ability to cultivate and maintain relationships
  • extensive project management experience with relevant qualifications
  • tech savvy, especially when working with project management software
  • background with Jira Administration; Atlassian certs, a plus
  • the ability and know-how to juggle multiple projects and tasks with numerous internal and external stakeholders
  • strong presentation and facilitation skills
  • the ability to run meetings, clarify processes, brainstorm solutions, and assist in conflict resolution
  • incredible attention to detail and excellent organizational skills
  • strong commitment to quality standards and service
  • ability to work with multiple deadlines and multiple projects simultaneously in a fast-paced, changing environment
  • ability to adapt and to solve problems proactively, productively, and creatively
  • ability to synthesize information from multiple resources



Education: a minimum of a bachelor’s degree or commensurate experience; PMP Certification (a plus)




  • 2+ years of experience as a JIRA administrator managing 100+ projects, complex workflows, and custom schemes.
  • 2+ years of project management experience, preferably tracking numerous simultaneous projects
  • 2+ years of experience managing budgets, processing invoices, and generating budget reports
  • 2+ years of experience managing external vendors
  • Proficiency in the use of Microsoft Office Suite including Outlook, Word, Excel, and Power Point. Extensive experience with Microsoft One Drive
  • People management (a plus)
  • Professional experience in higher education settings (a plus)
  • Microsoft Sharepoint Lists, Power Automate, and SSRS experience (a plus)


Skills and Competencies

  • Excellent written and oral communication skills
  • Excellent attention to detail
  • A critical thinker
  • Curious and confident to ask questions and learn quickly
  • Ability to manage conflicting priorities and multiple tasks
  • Team player
  • Always demonstrate the Keypath values – Commitment, Collaboration, Innovation and Lifelong Learning




Keypath Education offers a comprehensive benefits package:

  • Medical, dental and vision coverage
  • Life insurance, disability and 401K
  • Generous paid leave policies
  • Tuition reimbursement program
  • Get a degree at one of our Partner Programs with free tuition!



About Keypath Education:


Our global mission is: Educate professionals to transform their world... We do this by partnering with the world’s leading universities who want to deliver career-relevant education to more professionals, Keypath Education provides a market-led & tech-focused online education solution. We set ourselves apart from other providers thanks to our global team of education experts who provide us with a breadth of diversity and data, which allows us to respond quickly to the “Future of Work” trends. We have an unwavering commitment to the student experience, an unrivalled desire to innovate, and a drive to leave a positive mark on the world. 

Keypath acts as an extension of the university's team, keeping its brand and academic rigor intact while accelerating the growth and quality of the university program portfolio and providing an exceptional student experience through industry-leading technology. Services provided include market research, program development, marketing, student recruitment, retention, and course development. 
Aside from the great perks and investment in our people's own learning and development, it's our culture that makes Keypath Education unique. We truly put our people first – our employees and our students. Our mantra is, "Be Bold and Do Meaningful Work." We seek out unique challenges. We move fast by choice. We push ourselves to be lifelong learners and demand the best from one another. It's what defines Keypath – and we wouldn't have it any other way.
To deliver on this mission, the first thing we did was hire the best and brightest leaders in online learning. We opened offices in Melbourne, London, Chicago, Toronto, and have virtual employees all over the world to support our university partners.

While our journey is just beginning, our team has accomplished so much already. We work with more than 25 partners worldwide, supporting 100+ degree programs. Our university partners are recognized for their academic quality, with most being regionally or nationally ranked. Also, 13 are globally ranked - a distinction given to only 3% of universities in the world. 




Note: The above statements outline nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all responsibilities and skills required. All employees may be required to occasionally perform duties outside of their normal responsibilities as needed.


Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.


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