Keypath LLC

Retention Operations Specialist

Job ID
Job Location
Education Services



 Retention Operations Specialist

Unlock Greatness with Keypath Education. We are growing, and our Student Success team is too! Keypath Education is seeking a Retention Operations Specialist to join our team in Schaumburg. 

The Retention Operations Specialist assists the Student Success team in maintaining efficiencies, process and data within the Student Success department. The Retention Operations Specialist is responsible for the data entry, data integrity and the execution of all administrative process for a group of assigned programs.



Be Bold and Do Meaningful Work


It takes many skills to design and deliver the most career-relevant online programs with the world’s leading universities. If you’re looking to use your unique set of skills to make a difference, we are always on the lookout for diverse motivated individuals.



  • Responsible for data entry and CRM management for all assigned programs.
  • Ensures quality assurance for all student data within internal CRM for assigned programs.
  • Responsible for maintaining and deploying all assigned student and retention reports to key stakeholders.
  • In partnership with the Student Success Advising team, manages degree path updates for current students within assigned programs.
  • In charge of daily student record reconciliation including the management of student roster files detail for assigned programs.
  • Sets up email templates within the CRM for mass email campaigns to enrolled students.
  • Responsible for helping maintain any internal SOP’s, training materials or new student onboarding packages
  • Responsible for pulling and communicating daily student activity reports from LMS and any 3rd party systems / technologies.




Education:  Some college required; Associate degree preferred



  • 1-2 years’ experience in administrative operations or similar experience required.
  • 1-2 years’ experience in working in higher education or similar environment preferred
  • Passion for excellence and ability to adapt
  • Strong analytical skills and experience delivering high levels of customer service
  • Excellent written and verbal communication skills as well as outstanding listening and comprehension
  • Ability to multitask, prioritize and deal with ambiguity
  • Strong attention to detail including skills in record keeping and records managemen 


Technical skills: Preferred proficiency with Microsoft Office Suite including Outlook, Word, Excel, Power Point and/or any internal CRM system. 


Skills and Competencies

  • Excellent written and oral communication skills
  • Excellent attention to detail
  • Proofreading skills
  • A critical thinker
  • Curious and confident to ask questions and learn quickly
  • Ability to manage conflicting priorities and multiple tasks
  • Team player
  • Always demonstrate the Keypath values – Commitment, Collaboration, Innovation and Lifelong Learning




Keypath Education offers a comprehensive benefits package:

  • Medical, dental and vision coverage
  • Life insurance, disability and 401K
  • Generous paid leave policies
  • Tuition reimbursement program
  • Get a degree at one of our Partner Programs with free tuition!



About Keypath Education:


Our global mission is: Educate professionals to transform their world... We do this by partnering with the world’s leading universities who want to deliver career-relevant education to more professionals, Keypath Education provides a market-led & tech-focused online education solution. We set ourselves apart from other providers thanks to our global team of education experts who provide us with a breadth of diversity and data, which allows us to respond quickly to the “Future of Work” trends. We have an unwavering commitment to the student experience, an unrivalled desire to innovate, and a drive to leave a positive mark on the world. 

Keypath acts as an extension of the university's team, keeping its brand and academic rigor intact while accelerating the growth and quality of the university program portfolio and providing an exceptional student experience through industry-leading technology. Services provided include market research, program development, marketing, student recruitment, retention, and course development. 
Aside from the great perks and investment in our people's own learning and development, it's our culture that makes Keypath Education unique. We truly put our people first – our employees and our students. Our mantra is, "Be Bold and Do Meaningful Work." We seek out unique challenges. We move fast by choice. We push ourselves to be lifelong learners and demand the best from one another. It's what defines Keypath – and we wouldn't have it any other way.
To deliver on this mission, the first thing we did was hire the best and brightest leaders in online learning. We opened offices in Melbourne, London, Chicago, Toronto, and have virtual employees all over the world to support our university partners.

While our journey is just beginning, our team has accomplished so much already. We work with more than 25 partners worldwide, supporting 100+ degree programs. Our university partners are recognized for their academic quality, with most being regionally or nationally ranked. Also, 13 are globally ranked - a distinction given to only 3% of universities in the world. 



Note: The above statements outline nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all responsibilities and skills required. All employees may be required to occasionally perform duties outside of their normal responsibilities as needed.


Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.





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