Student Success Advisor
Unlock Greatness with Keypath Education. We are growing, and our Student Success team is too! Keypath Education is seeking a Student Success Advisor to join our team in Schaumburg. The Student Success Advisor role will be responsible for meeting and exceeding student retention objectives for specific Keypath Academic Partners. He or she will work directly with enrolled students to proactively provide coaching support and troubleshoot at-risk issues to help students achieve their educational goals. This includes providing high touch support and acting as the student’s main contact during their program of study surrounding matters that include registration and course selection. The Student Success Advisor will maintain a continuous focus on the student experience and student success from initial enrollment through graduation.
Responsibilities Include, But Are Not Limited To:
Things That Should Be in Your Background:
Technical skills: Preferred proficiency with Microsoft Office Suite including Outlook, Word, Excel, Power Point and/or any internal CRM system
Keypath offers a comprehensive benefits package:
About Keypath Education
Our global mission is: Educate professionals to transform their world... We do this by partnering with the world’s leading universities who want to deliver career-relevant education to more professionals. Keypath Education provides a market-led & tech-focused online education solution. We set ourselves apart from other providers thanks to our global team of education experts who provide us with a breadth of diversity and data, which allows us to respond quickly to the “Future of Work” trends. We have an unwavering commitment to the student experience, an unrivaled desire to innovate, and a drive to leave a positive mark on the world.
Keypath acts as an extension of the university’s team, keeping its brand and academic rigor intact while accelerating the growth and quality of the university program portfolio and providing an exceptional student experience through industry-leading technology. Services provided include market research, program development, marketing, student recruitment, retention, and course development.
Aside from the great perks and investment in our people’s own learning and development, it’s our culture that makes Keypath Education unique. We truly put our people first – our employees and our students. Our mantra is, “Be Bold and Do Meaningful Work.” We seek out unique challenges. We move fast by choice. We push ourselves to be lifelong learners and demand the best from one another. It’s what defines Keypath – and we wouldn’t have it any other way.
To deliver on this mission, the first thing we did was hire the best and brightest leaders in online learning. We opened offices in Melbourne, London, Chicago, Toronto, and have virtual employees all over the world to support our university partners.
While our journey is just beginning, our team has accomplished so much already. We work with more than 25 partners worldwide, supporting 100+ degree programs. Our university partners are recognized for their academic quality, with most being regionally or nationally ranked. Also, 13 are globally ranked - a distinction given to only 3% of universities in the world.
Note: The above statements outline the nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all responsibilities and skills required. All employees may occasionally be required to perform duties outside of their normal responsibilities as needed.
Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, promotion, job benefits, pay, and dismissal.