Keypath LLC

Bilingual ( French - English) Student Success Advisor

Job ID
2020-3021
Job Location
CA-Toronto
Category
Education Services

Overview

 

Unlock Greatness with Keypath Education. We are growing, and our Student Success team is too! Keypath Education is seeking a Bilingual Student Success Advisor to join our team in Toronto. The Bilingual Student Success Advisor role will be responsible for meeting and exceeding student retention objectives for specific Keypath Academic Partners.  They will work directly with enrolled students to proactively provide coaching support and troubleshoot at-risk issues to help students achieve their educational goals.  This includes providing high touch support and acting as the student’s main contact during their program of study surrounding matters that include registration and course selection. The Bilingual Student Success Advisor will maintain a continuous focus on the student experience and student success from initial enrolment through graduation.

 

 

Be Bold and Do Meaningful Work

 

It takes many skills to design and deliver the most career-relevant online programs with the world’s leading universities. If you’re looking to use your unique set of skills to make a difference, we are always on the lookout for diverse, motivated individuals.

Responsibilities

Responsibilities Include, But Are Not Limited To: 

  • Using a strategic engagement plan that involves a strong presence of phone strategy, cultivate strong relationships with students to build trust and act as their personal coach throughout their program of study
  • Evaluate students’ abilities, interests and personality characteristics to provide regular coaching and support activities
  • Work with students to help set personal goals and troubleshoot any at-risk issues
  • Represent Keypath Academic Partner’s programs taking ownership and pride in both daily activities and long-term success
  • Ensure new students are oriented to Partner policies and services prior to enrolment
  • Be an expert in all areas of a student’s program including policy and courses to be used in student interaction
  • Monitor attendance as well as academic and enrolment progress of students to ensure that students are achieving satisfactory standing
  • Maintain high levels of student satisfaction as measured by student retention, student satisfaction surveys, student graduation rates and graduation surveys
  • Be a strategic thinker to ensure prompt resolution of any course or program related obstacles
  • Respond to students’ requests for assistance within 24 business hours
  • Monitor courses to ensure student participation and communicate any at-risk issues with related stakeholders to discuss student status
  • Maintain internal CRM to ensure student data integrity
  • Work with Global Student Success team to develop and implement retention best practices and innovative student engagement initiatives
  • Contribute to positive teamwork environment
  • Meet or exceed student retention program and performance metrics each term
  • Other duties as may be assigned

Qualifications

Education: Bachelor’s degree required

 

Experience: 

  • Strong written and verbal communication skills in both French and English
  • Experience working in higher education or similar environment preferred
  • At least 1-2 years of related experience (Call Centre, In/Out Bound, Customer Service) preferred
  • Ability to understand the needs and challenges faced by adult learners
  • Passion for excellence and adaptability
  • Ability to multitask, prioritize and deal with ambiguity
  • Ability to research, critically think about and analyse student records and policy for resolution
  • Strong attention to detail including skills in record keeping and records management
  • Strong interpersonal, problem solving and customer service skills
  • Outstanding listening and comprehension skills
  • Genuine interest and commitment to help students achieve their goals
  • Work independently in the absence of supervision
  • Use initiative and independent judgment within established guidelines

 

Skills and Competencies

  • Proficiency with Microsoft Office Suite including Outlook, Word, Excel, Power Point and/or any internal CRM system

  

Benefits:

 

Keypath Education offers a comprehensive benefits package:

  • Medical, dental and vision coverage
  • Life insurance, disability, and RRSP
  • Generous paid leave policies
  • Tuition reimbursement program
  • Get a degree at one of our Partner Programs with free tuition!

 

 

About Keypath Education

 

Our global mission is: Educate professionals to transform their world... We do this by partnering with the world’s leading universities who want to deliver career-relevant education to more professionals. Keypath Education provides a market-led & tech-focused online education solution. We set ourselves apart from other providers thanks to our global team of education experts who provide us with a breadth of diversity and data, which allows us to respond quickly to the “Future of Work” trends. We have an unwavering commitment to the student experience, an unrivaled desire to innovate, and a drive to leave a positive mark on the world. 

Keypath acts as an extension of the university’s team, keeping its brand and academic rigor intact while accelerating the growth and quality of the university program portfolio and providing an exceptional student experience through industry-leading technology. Services provided include market research, program development, marketing, student recruitment, retention, and course development. 
 
Aside from the great perks and investment in our people’s own learning and development, it’s our culture that makes Keypath Education unique. We truly put our people first – our employees and our students. Our mantra is, “Be Bold and Do Meaningful Work.” We seek out unique challenges. We move fast by choice. We push ourselves to be lifelong learners and demand the best from one another. It’s what defines Keypath – and we wouldn’t have it any other way.
 
To deliver on this mission, the first thing we did was hire the best and brightest leaders in online learning. We opened offices in Melbourne, London, Chicago, Toronto, and have virtual employees all over the world to support our university partners.

 

While our journey is just beginning, our team has accomplished so much already. We work with more than 25 partners worldwide, supporting 100+ degree programs. Our university partners are recognized for their academic quality, with most being regionally or nationally ranked. Also, 13 are globally ranked - a distinction given to only 3% of universities in the world. 

 

  

 

Note: The above statements outline the nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all responsibilities and skills required. All employees may occasionally be required to perform duties outside of their normal responsibilities as needed.

 

Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, colour, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, promotion, job benefits, pay, and dismissal.

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