Keypath LLC

Student Enrolment Advisor

Job ID
2020-2918
Job Location
AU-NS-Sydney
Category
Customer Service/Support

Overview

Keypath Education is an education services company, transforming the higher education experience in Australia by partnering with Universities to deliver innovative postgraduate courses online. Our mission is to change lives through education and to be the leading provider of marketing, enrolment management and career planning services to Universities.

 

It’s an exciting time to join us!

Responsibilities

The opportunity

 

If you are passionate about relationship building and having a career in the education sector, don’t go any further! At Keypath Education we offer you a multi-cultural, energetic and supportive environment and the opportunity to take your professional career to the next level.

 

As our Student Enrolment Advisor, you will be responsible for managing prospective students through the application process for their University of choice, providing guidance and advice from initial enquiry through to enrolment. Following up on previous student enquiries, you will uncover their needs and objectives through a set of phone-based interviews and assess their suitability for the course in alignment with their goals. By utilising your proven relationship building and sales skills, you will self-manage a pipeline of generated student enquiry leads to achieve set targets of student enrolments whilst ensuring the students’ needs are met throughout the entire process.

 

This will be achieved by

  • Making outbound calls to prospective students, identifying their needs and future goals (warm leads only)
  • Using a consultative sales approach
  • Self-managing a pipeline of students at different stages of the application process
  • Responding to prospective student enquiries through email, chat and various other communication methods to assist the enrolment decision making process
  • Building strong rapport and relationships with your pipeline of interested students

This role will see you become a course specialist that interacts with key stakeholders such as University academics and our internal marketing teams, as well as being part of an inclusive and dynamic team.

 

 

Qualifications

Success in this role comes down to a few key elements

  • Your passion for relationship building and customer service
  • Your consultative sales technique and proven sales or contact centre experience
  • You are a self-starter who is results orientated and driven to exceed targets
  • You enjoy business development and relationship building as opposed to a "quick sale"
  • Your curiosity and eagerness to build your own knowledge and undertake research into other areas related to the course (FEE-HELP, accreditations etc.)
  • Flexibility to meet shift variations over a span of hours (8am – 7pm) designed to meet the needs of prospective students

We really want to see that you're as passionate about education as we are!

 

Why join us?

 

There are many reasons why Keypath Education should be your employer of choice:

  • Our culture makes Keypath Education unique – we love fun, we’re collaborative, we’re accountable and we’re successful as a team!
  • We are strong advocates for Diversity & Inclusion which is evident in our D&I statistics and practices across the business
  • We invest in our peoples own training and development
  • We offer paid parental leave (6 weeks) and paid volunteering leave (1 day annually)
  • We have introduced an Environmental Sustainability Group that are actively introducing positive change from within the business

 

Our mantra is “Be Bold and Do Meaningful Work”. We seek out unique challenges. We move fast by choice. It’s what defines Keypath – and we wouldn’t have it any other way!

 

Join us as we build meaningful connections and change lives through education!

 

Keypath Education strongly encourages applications from Aboriginal and/or Torres Strait Islander peoples, people from Culturally and Linguistically Diverse Backgrounds, People with Disability, and people from the LGBTQIA+ Community.

 

*Due to the high volume of applications only shortlisted candidates will be contacted. Thank you for your understanding.

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