Keypath LLC

Student Success Manager

Job ID
2020-2840
Job Location
AU-Melbourne
Category
Customer Service/Support

Overview

Keypath Education is an education services company, transforming the higher education experience in Australia by partnering with Universities to deliver innovative postgraduate courses online. Our mission is to change lives through education and to be the leading provider of marketing, enrolment management and career planning services to Universities.

 

It’s an exciting time to join us!

Responsibilities

The opportunity

 

We are looking for an Student Success Manager to join our team to coach and develop our Student Success Advisors to meet and exceed student retention objectives for our university partners. In this role you'll be managing a boutique contact centre team in a fast-paced, dynamic environment.

 

If you're an exceptional people leader with experience building and maintaining a high performing team, who is excited to be part of a growing and dynamic organisation, we'd love to hear from you!

 

This role will see you responsible for the continual engagement, leadership and creative drive for your team of Student Success Advisors. We are looking for a motivated and 'hands on' people leader; you will roll up your sleeves and be supported to:

  • Take ownership of the recruitment, development, performance and ultimate success of your team
  • Develop and implement a range of standard operating procedures, quality management systems, and performance improvement strategies to define and develop our ongoing delivery to drive student satisfaction, retention, and ultimately success
  • Drive a change agenda in support of a rapidly growing business
  • Engage, motivate, empower and coach a team to drive a quality agenda and achieve targets
  • Develop, implement and drive performance linked to achievable KPIs
  • Lead by example to foster a high performing team
  • Collaborate within the student success team as well as other business teams to drive quality and outcomes
  • Proactively identify and implement continual improvement opportunities

Qualifications

Success in this role comes down to a few key elements:

  • Proven experience in leading a team in an outbound sales environment, to drive growth, deliver excellence and achieve outstanding results in a unified team culture
  • Proven success in a student / customer retention environment
  • Strong communication, interpersonal, leading and coaching skills
  • Experience in driving a culture motivated by exceptional results
  • An understanding of campaign planning, database marketing and experience working with CRM systems will come naturally to you
  • Demonstrated experience in designing and utilising reporting and targets on an individual, campaign and collective basis
  • Experience in training a team to drive and deliver exceptional student support
  • Solutions focused approach with strong time management skills
  • An understanding of the Higher Education sector is preferred, though not essential. We want people who are as passionate about education as we are!

Why join us?

 

There are many reasons why Keypath Education should be your employer of choice:

  • Our culture makes Keypath Education unique – we love fun, we’re collaborative, we’re accountable and we’re successful as a team!
  • We are strong advocates for Diversity & Inclusion which is evident in our D&I statistics and practices across the business
  • We invest in our peoples own training and development
  • We offer paid parental leave (6 weeks) and volunteering leave (1 day annually)
  • We have introduced an Environmental Sustainability Group that are actively introducing positive change from within the business
  • Bright, modern, colourful and central office space in Melbourne CBD
  • Free breakfast and fruit for employees every day

Our mantra is “Be Bold and Do Meaningful Work”. We seek out unique challenges. We move fast by choice. It’s what defines Keypath – and we wouldn’t have it any other way!

Join us as we build meaningful connections and change lives through education!

 

Keypath Education strongly encourages applications from Aboriginal and/or Torres Strait Islander peoples, people from Culturally and Linguistically Diverse Backgrounds, People with Disability, and people from the LGBTQIA+ Community.

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