Keypath LLC

  • Enrollment Advisor

    Job ID
    2018-2559
    Job Location
    UK-Coventry
    Category
    Education Services
  • Overview

    Recruitment Advisor

    Keypath Education UK

    Keypath Education is seeking Recruitment Advisors with international experience to join our growing team!

     

    About Keypath

     A world leader in education-technology, Keypath Education is transforming the delivery of higher education across the world. We partner with and invest in universities to design, market and deliver online degrees on their behalf to students around the world. Our expertise and capital will ensure that British universities are able to launch high-quality online degrees to thousands more students worldwide.

     

    About the role

    You will play an important role in shaping the success of UK online higher education over the coming years. We are determined to be the sector’s foremost ‘online enabler’ and deliver courses for some of our nation’s best institutions.

     

    The Recruitment Advisor role will be responsible for facilitating prospective students through the application process for their university of choice. The Advisor will ascertain the needs and objectives of a prospective student through a series of telephone interviews and helps the student determine if the Course and/or University is a fit for the student. The Advisor will also support the applicant through the admissions and enrolment process to ensure the student meets all university requirements and deadlines.

     

    Keypath Education UK is undergoing significant growth. We are a fast-paced, team-oriented, results-driven commercial company which demands excellent organisational skills and the ability to thrive with ambiguity, change, and dotted line reporting relationships.

     

    Responsibilities

    Essential Duties and Responsibilities

    • Communication with prospective students through a variety of channels, including: phone calls, emails, texts etc., regarding the University and Course.
    • Follow Keypath Education and university guidelines for lead management and moving leads through the different statuses in the CRM.
    • Advising students using a consultative process to ensure the student has all the information to make an informed decision about the University and courses.
    • Support students through the admissions and potentially the enrolment process.
    • Use the CRM database to track student progress and any communication with applicants
    • Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per applicant and number of applications per day as set by the Head of Student Recruitment
    • Communicate industry trends, course differentiators/factors and applicant feedback in internal cross functional meetings and to the marketing team
    • Actively participate in internal or external team meetings
    • Audit the database regularly to make sure that the student statuses align with their situation and progress, ensure all leads are being followed up and are tracked accordingly
    • Support in the forecasting of application and student recruitment forecasts
    • Work with the marketing team to build internal cultivation plans to revitalise the database
    • Willingness to work shift patterns (evenings and weekends) to support dialling strategies

     

    Qualifications

    Things That Should Be in Your Background

     

    Education

    •   Bachelor’s degree required.

     

    Experience

    • 2- 3 years’ experience ideally in student recruitment/sales.
    • General knowledge of Higher Education and/or recruitment and admissions experience preferred.
    • Experience in engaging with international students.
    • Technically proficient in CRM and CMS systems.
    • Goal oriented and proven ability to meet admission targets.
    • Demonstrated critical thinking skills, decision-making, and problem-solving skills.
    • Excellent written and verbal communications skills including the ability to successfully work with all levels of management.
    • Proven ability to effectively provide training and explain processes and procedures.
    • Knowledge of planning processes and issues.

    Attitudes

    • Motivated, enthusiastic and has a positive attitude to work.
    • Proactive and seeks to make improvements.
    • Approachable, able to inspire confidence.
    • Creative thinker, always willing to offer new suggestions and ideas.

     

    Why It Is So Great to Work at Keypath Education

    Keypath offers a high-energy culture that is team-focused, data driven, challenging and exciting. We work hard, but our offices filled with people who like working together. People understand what is expected of them and are empowered to make the right decisions that achieve results in an ethical way.

     

    Remuneration and Benefits 

    • A highly-competitive salary and benefits
    • An entrepreneurial, ambitious and growing company with an inspiring mission
    • 25 days annual leave plus bank holidays
    • Continuing professional development in a life-long learning culture

    How to apply

     

    Please submit your CV along with a covering letter of no more than three pages – describing how you meet the person specification.  This role is for an immediate start!

     

    Note: The above statements outline describe nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all responsibilities and skills required. All employees may be required to occasionally perform duties outside of their normal responsibilities as needed.

     

    Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

     

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