Keypath LLC

  • Student Enrolment Advisor

    Job ID
    2018-2478
    Job Location
    AU-Melbourne
    Category
    Customer Service/Support
  • Overview

    Keypath Education is an education services company transforming the tertiary education experience in Australia. Due to exponential growth, having tripled the size of the Melbourne office in the last Financial Year, we are looking for Student Enrolment Advisors to join the team. 

     

    It's an exciting time to join us.

    Responsibilities

    As our Student Enrolment Advisor you will be responsible for managing prospective students through the application process for their University of choice, providing guidance and advice from initial enquiry through to enrolment. You will uncover their needs and objectives through a set of phone based interviews and assess their suitability for the course in alignment with their goals. By utilising your proven business development and sales skills, you will self-manage a pipeline of generated student enquiry leads to achieve set targets of student enrolments whilst ensuring the student's needs are met throughout the entire process.

    This will be achieved by:

    • Making outbound calls to prospective students, identifying their needs and future goals. (warm leads only)
    • Using a consultative needs based sales approach.
    • Self- managing a pipeline of students at different stages of the application process
    • Responding to prospective student enquiries through email, chat and various other communication methods to assist the enrolment decision making process.

    This role will see you become a course specialist, interacting with key stakeholders such as university academics and you will be working closely with our marketing teams.

    Qualifications

    Success in this role comes down to a few key elements

    • Your passion for customer service and student support
    • Your outstanding communication skills
    • Your consultative and solution sales techniques and proven sales and/or contact centre experience
    • You will be a self-starter who is results orientated and driven to exceed targets
    • You will enjoy business development and relationship building as opposed to a "quick sale"
    • Your curiosity and eagerness to build your own knowledge and undertake research into other areas related to the course (FEE-HELP, accreditations etc.)
    • Flexibility to meet shift variations over a span of hours (8am – 9pm) designed to meet the needs of prospective students.
    • We really want to see that you're as passionate about education as we are!

    Why join us?

    Aside from the great perks of a funky office space and central CBD location, free breakfast and fruit, discounted health and fitness memberships, and investment in our people's own learning and development, it's our culture that really makes Keypath Education unique. We truly put our people first – our employees and our students. Our mantra is "Be Bold and Do Meaningful Work". We seek out unique challenges. We move fast by choice. We push ourselves to be lifelong learners, and demand the best from one another. It's what defines Keypath – and we wouldn't have it any other way. Join us as we build meaningful connections and change lives through education.

     

    *Due to the high volume of applications only shortlisted candidates will be contacted. Thank you for your understanding.

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