Keypath LLC

  • Enrollment Advisor

    Job ID
    2018-2456
    Job Location
    US-IL-Schaumburg
    Category
    Education Services
  • Overview

    The Enrollment Advisor role will be responsible for facilitating prospective students through the application process for their University of choice. The Advisor will uncover the needs and objectives of a prospective student through a set of interviews and help the student determine if the program or University is a fit for the student. The Advisor will also support the student through the admissions and registration process to ensure the student meets all requirements and deadlines.

     

    Responsibilities

    Responsibilities Include, But Are Not Limited To: 

     

    • Communication with prospective students through phone calls, emails or text messages regarding the University and program
    • Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system
    • Advising students using a consultative process to ensure the student has all the information to make an informed decision about the University and program
    • Support students through the admissions and registration process
    • Use the database to track student progress and any communication with students
    • Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per day, number of applications per day as set by their Manager
    • Communicate industry trends, program nuances and factors, student feedback in internal cross functional meetings and to the marketing team
    • Actively participate in internal or external team meetings
    • Audit the database regularly to make sure that the student statuses align with their situation and progress, ensure all leads are being followed up and are tracked accordingly
    • Support in the forecasting of application and student enrollment forecasts for future terms
    • Work with our marketing team to build internal cultivation plans to reengage students
    • Should be able to work evenings and weekends to support dialing strategies

     

     

    Qualifications

    Things That Should Be in Your Background:

     

    Education: Bachelor’s degree required, Masters preferred

     

    Experience:

     

    • Demonstrated critical thinking skills, decision-making, and problem-solving skills.
    • 2- 3 years of sales experience (in an outbound call center preferred)
    • General knowledge of higher education and/or College admissions and recruitment experience preferred
    • Technically proficient.
    • Excellent written and verbal communication skills
    • Goal oriented and demonstrated ability to meet sales targets.
    • Excellent written and verbal communications skills including the ability to successfully work with all levels of management.
    • Supervisory management skills and the ability to oversee delegated tasks.
    • Proven ability to effectively provide training and explain processes and procedures.
    • Knowledge of planning processes and issues.

     

    Technical skills:

     

    • Proficient with Microsoft Office Suite including Outlook, Word, Excel, Power Point. Experience with CRM preferred.

     

     

    Special Requirements Specific to Job:

    • Self-motivated
    • Proactive
    • Able to multitask
    • Excellent written and oral communication skills
    • Strong attention to detail
    • Customer service skills
    • Team player

     

    Preferred Qualifications

    • An understanding of the Higher Education and Post-Secondary Education sector, including working for a Higher Education Institution.

     

    About Keypath Education:

    Keypath Education is dedicated to creating global access to high-quality online education by partnering with the world’s best universities to launch and grow high-quality degree programs with its online program management (OPM) services. Through OPM partnerships, Keypath acts as an extension of the university’s team, keeping its brand and academic rigor intact while accelerating the growth and quality of the university program portfolio and providing an exceptional student experience through industry-leading technology. Services provided include market research, capital investment, program development, marketing, student recruitment, retention and course development. The company supports more than 20+ partners and 80+ online programs worldwide via its offices and teams in the United States, Canada, the U.K. and Australia. Learn more at keypathedu.com.

     

    Why It Is So Great to Work at Keypath Education:

    Keypath offers a high-energy culture that is team-focused, data driven, challenging and exciting. We work hard, but our offices filled with people who like working together. People understand what is expected of them and are empowered to make the right decisions that achieve results in an ethical way.

     

    Benefits

    Keypath offers a comprehensive benefits package:

    Medical, dental and vision coverage

    Life insurance, disability and 401(k)

    Generous paid leave policies

    Tuition reimbursement program

     

    Note: The above statements outline describe nature and level of work performed by individuals assigned to this position, and are not intended to be an exhaustive list of all responsibilities and skills required. All employees may be required to occasionally perform duties outside of their normal responsibilities as needed.

     

    Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

     

     

     

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