Keypath LLC

  • Student Success Advisor

    Job ID
    2018-2452
    Job Location
    US-IL-Schaumburg
    Category
    Education Services
  • Overview

    As a Student Success Advisor (SSA), you will be responsible for meeting and exceeding student success and retention objectives for specific Keypath Education Academic Partners.  You will work directly (over the phone and online) with enrolled students to advise them on degree path, give guidance and counseling to students regarding course selection and course load.  Keypath Education partners with a variety of institutions.  As an Advisor, you will maintain a continuous focus on the student experience and student success from initial enrollment through graduation.  

     

    SSA candidates for this opening will need to work alternate shift schedules between the business hours of 8AM - 8PM Monday-Thursday and 8AM-5PM on Friday.

     

     

    About Keypath Education:

    Keypath Education partners with higher education institutions worldwide to launch online programs, grow enrollment, improve learning and connect education to careers. Education is the foundation for our connection with our university partners, their students, our colleagues and our mission to change lives through education. Since its beginning more than 26 years ago, Keypath has been on the forefront of the higher education industry evolution.

     

    We foster lifelong learning as we support our employees in their personal and professional growth through competitive salary and benefits, growth and training opportunities, wellness programs, flex hours and more. Keypath Education is a global company with multiple locations in the United States, Canada, the United Kingdom and Australia.

     

     

    Student Success advisor, academic advisor, couselor, coaching, student life

    Responsibilities

    Working in coordination with the assigned Associate Director, the Student Success Advisor will build relationships with assigned students by assuming responsibility for the following:

    • Building rapport with students, setting and reinforcing student expectations.
    • Representing the Keypath Education Academic Partner’s programs as their own, taking ownership and pride in both daily activities and long term success.
    • Ensuring new students are oriented to Academic Partner policies and services prior to enrollment.
    • Learning the details of courses, career paths, case examples and faculty specialties so that a knowledge base of the Partner’s programs can be built and used in student interaction.
    • Evaluate students’ abilities, interests and personality characteristics in order to provide regular counseling and support activities.
    • Spending a minimum of four hours on the phone each day speaking with current students to assist them with their program of study and related coursework
    • Monitoring attendance, academic and enrollment progress of students to ensure that students are making satisfactory progress.  Contacts students through written or verbal communications (preferred) to disseminate information concerning the students’ status, and provides follow up as necessary
    • Maintaining high levels of student satisfaction as measured by student retention, student satisfaction surveys, student graduation rates and graduation surveys.
    • Coaching students who run into obstacles on their path to degree, helping them assess and plan for the way forward.
    • Taking proactive measures to ensure prompt resolution of any potential obstacles.
    • Responding to students’ requests for assistance within 24 business hours.
    • Monitoring online courses to ensure students are participating as per the expectations of the course.  Communicating with faculty to discuss student status and assisting as needed.
    • Meeting or exceeding student retention program metrics each term.
    • Working well in a team environment.
    • Demonstrate clear understanding of Keypath Education’s partner schools.

    Qualifications

    • Bachelor’s degree
    • Experience working in higher education or similar environment
    • At least 1-2 years of related experience (Call Center, In/Out Bound, Sales, Customer Service) preferred
    • Ability to understand the needs and challenges faced by adult learners
    • Passion for excellence
    • Adaptability
    • Strong knowledge of Microsoft Office suite, various communication methods and student record management systems
    • Ability to coach and motivate teammates and students for goal achievement
    • Strong attention to detail including skills in record keeping and records management
    • Strong interpersonal, problem solving and customer service skills
    • Genuine interest and commitment to help students achieve their goals

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